Privacy policy

Claudia Mae Privacy Policy

Last updated: July 28, 2025

This Privacy Policy explains how Claudia Mae (who operates this store and website, referred to as "Services") collects, uses, and shares your personal information. We're powered by Shopify, which helps us provide our Services. By using our Services, you agree to this policy.

Information We Collect

We collect information that identifies or can be linked to you (personal information). This includes:

  • Contact Details: Name, address, phone, email.

  • Financial Information: Payment details (credit card, bank info, transaction records).

  • Account Information: Your username, password, preferences.

  • Transaction Information: Items you view, add to cart, wishlist, purchase, return, or exchange.

  • Communications: Info you provide when contacting us (e.g., customer support inquiries).

  • Device Information: IP address, details about your device, browser, or network.

  • Usage Information: How and when you interact with our Services.

How We Collect Your Information

We get your personal information from:

  • You Directly: When you create an account, use our Services, or communicate with us.

  • Automatically: From your device when you use our Services, via cookies and similar technologies.

  • Service Providers: Companies that collect or process data on our behalf.

  • Partners and Other Third Parties.

How We Use Your Information

We use your personal information to:

  • Provide and Improve Services: Process payments, fulfill orders, manage your account, ship products, enable reviews, and personalize your shopping experience (like recommending products).

  • Marketing and Advertising: Send you promotions, show online ads, and personalize marketing based on your activity.

  • Security and Fraud Prevention: Authenticate your account, secure payments, and detect/investigate fraudulent or malicious activity. Keep your account credentials safe!

  • Communicate with You: Provide customer support and manage our relationship.

  • Legal Reasons: Comply with laws, respond to legal requests, and enforce our policies.

How We Share Your Information

We may share your personal information with third parties for legitimate purposes, including:

  • Shopify and Service Providers: For IT, payment processing, data analytics, customer support, storage, fulfillment, and shipping.

  • Business and Marketing Partners: To provide marketing services and advertise to you. For instance, Shopify helps us with personalized advertising based on your online activity across different merchants and websites. These partners will use your information according to their own privacy policies. Depending on where you live, you might have the right to opt out of this sharing for targeted advertising.

  • When You Consent: If you ask or allow us to share specific information (e.g., for product shipping or through social media logins).

  • Our Affiliates: Within our corporate group.

  • For Business Transactions or Legal Reasons: Such as mergers, bankruptcy, to meet legal obligations (like subpoenas), or to protect our Services, rights, or the rights of others.

Our Relationship with Shopify

Shopify hosts our Services and handles your personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties in other countries. Shopify also uses data from your interactions with our store and other merchants for enhanced features. In these cases, Shopify is responsible for processing your personal information and handling your data rights requests related to these purposes. Learn more about Shopify's practices and your rights at the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Security and Retention of Your Information

While we strive for security, no method is perfect. Information you send may not be secure in transit, so avoid unsecure channels for sensitive data. We keep your personal information as long as needed for your account, to provide Services, meet legal obligations, resolve disputes, or enforce contracts.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights aren't absolute and may apply only in certain situations:

  • Right to Access / Know: Request access to your personal information we hold.

  • Right to Delete: Ask us to delete your personal information.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right of Portability: Receive a copy of your personal information and, in some cases, request its transfer to a third party.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on your location, you may opt out of the "sale" or "share" of your personal information or its processing for "targeted advertising."

You can exercise these rights where indicated on our Services or by contacting us. We won't discriminate against you for exercising your rights. We may need to verify your identity before processing requests, and you can designate an authorized agent. We'll respond to your request promptly, as required by law.

Managing Communication Preferences: You can opt out of promotional emails anytime using the unsubscribe option in our emails. We may still send you non-promotional emails about your account or orders.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. We'll post the revised policy here, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please call or email us at info@claudiamae.com.